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Create Customers Who Return

Build a customer experience that encourages repeat business, referrals, and stronger relationships.

November 23, 2026Online
JMD $2,500
Reserve My Spot
About this workshop

Focused, Practical, and Built for Small Businesses

This virtual workshop is for service businesses that want to strengthen what happens after a customer says yes—not merely deliver the core service.

By the end of this workshop, you will have:

  • A clearer picture of the experience customers receive before, during, and after service
  • Practical improvements that make your delivery feel more thoughtful and reliable
  • Simple ways to encourage customers to return
  • Ideas and templates for feedback, referrals, and aftercare
Who it is for

Is This the Right Workshop for You?

This session is a strong fit when customers seem satisfied but rarely return, referrals are inconsistent, or the service experience depends too heavily on memory.

What is included

Your Workshop Resources

  • Live virtual workshop
  • Topic-specific workbook
  • Templates and practical exercises
  • Access to the quarterly MOTIVE Growth Review
What participants are saying

Practical Ideas That Change the Conversation

The focus on understanding the customer's motivation and selling based on the outcome and emotions they're looking for, rather than simply quoting a price, really changed the way I think about sales conversations.
— MOTIVE Workshop Participant
I learned not to just give the client the price, but to start a conversation and ask why.
— MOTIVE Workshop Participant

Ready to Work on This Area of Your Business?

Complete payment to reserve your place. After payment, you will be directed to complete your Luma event registration.

JMD $2,500
Reserve My Spot

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